Freight and Deliveries

Greenpet Freight and Deliveries – The $5.50 flat rate shipping applies all states within Australia (see below for weight restrictions for this flat rate – area dependent)

Freight charges outside the mentioned areas will be determined at time of purchase upon checkout, based on our reduced rates. 

All FLAT RATE Shipping orders will be sent with either one of our couriers or Australia post – at our discretion. If you would prefer your order to be sent via Australia post then please select Australia Post option at checkout.

Flat rate shipping option does NOT include Express Post. If you require express postage, please select the Express Post option at checkout. This option is provided through Australia Post.

Please note: Our Flat Rate Freight special applies to street addresses only, not PO boxes, Parcel lockers or MS addresses.

Flat rate shipping only $5.50 * for the following areas:

Sunshine Coast (selected postcodes only) & QLD Metro Areas – Up to 15kg  / $10.00 – 18kg / $15.00 – 20kg

QLD Regional Areas – Up to 10kg – $5.50 / 15kg – $10

QLD Exclusion Areas – Up to 1kg – $5.50 / 3kg – $8.50 / 5kg – $10.00 / 10kg – $15.00

Sydney & Canberra – Up to 10kg  – $5.50 / $10.00 – 15kg

NSW, ACT Suburbs – Up to 10 kg – $5.50 / $10.00 – 15kg

NSW, ACT, VIC + SA Exclusion Areas – Up to 500g – $5.50 / 3kg – $8.50 / 5kg – $10.00

Melbourne City & Adelaide City – Up to 10kg – $5.50 / $10.00 – 15kg

VIC – Up to 500g – $5.50 / $8.50 – 3kg / $10.00 – 5kg /    $14.50 – 10kg

SA – Up to 500g – $5.50 / $8.50 – 3kg / $10.00 – 5kg

SA Exclusion Areas  – Up to 500g – $5.50 / $12.50 – 3kg / $15 – 5kg

WA, NT, TAS – Up to 500g – $5.50 / $10.00 – 3kg / $15.00 – 5kg

Perth & Hobart City – Up to 500g – $5.50 / $8.50 – 3kg / $10.00 – 5kg /    $15.00 – 10kg

The easiest way to assess how much your freight will be on your order is to simply add items to your cart and then select ‘View Cart’ (top right of screen) and click calculate shipping. This will present options before proceeding to payment and checking out.

We currently use Australia Post, TNT and Aramex  & Sendle courier services for all orders throughout Australia, and Australia Post for International orders.

When calculating weight of items purchased, please allow additional weight for the packaging.

Mail times vary depending on your location. However, as a general guideline:

Standard post takes between 1 – 10 business days (it may take longer for areas outside metro areas). Please note, that mail is taking longer than usual due to COVID with limited domestic flights and a huge increase in parcel deliveries. Australia Post and most couriers are doing their best – delays are sometimes unavoidable. We would appreciate your patience and understanding during these times.

Approximate delivery times

  • Brisbane / Gold Coast: 1 – 4 business days
  • Qld Country: 2 -10 business days
  • Sydney: 1 – 5 business days
  • NSW Country: 2 – 10 business days
  • Melbourne: 2 – 7 business days
  • Victoria Country: 2 – 10 business days
  • TAS, NT & WA: 5 – 15 business days
  • Adelaide: 3 – 7 business days
  • SA Country: 3 – 10 business days

EXPRESS POST (within Australia)**

Under 500g – $10.00

501g – 1kg – $15.00

1.01kg – 3kg – $20.00

3kg – 5kg – $25.00

International orders are sent via Australia Post or DHL to selected countries only. Rates are calculated at checkout.

Australia Post can deliver to any address in Australia including business, residential and PO boxes. *Please note: Flat rate is only available to street address, not PO box.

If no one is available to accept delivery when it is attempted, Australia Post will leave a card in your letterbox advising you where and when parcels are available for collection. If you select FLAT RATE and you are not home to accept courier delivery, the parcel may be taken to nearest collection point. This may not be close to your address. If you do not want your parcel left if not home, please select Australia Post option at checkout, not Flat rate.

Should you wish for your delivery to be left on at your premises please select Authority to Leave (ATL) upon checkout.

If an email address has been provided, tracking advice will be emailed.

Most items are shipped within 24 hours of processing. Most orders are processed within 24 hours of receiving during our business hours.

In the event that we are unable to fill your order due to out of stock items, one of our friendly staff will contact you.

Orders received before midday AEST, will generally be sent out on the same day if payment has been received. We cannot guarantee that your order will leave on the same-day but we will endeavour to send as soon as possible thereafter.