Freight and Deliveries

Greenpet Freight and Deliveries – The $5.50 flat rate shipping applies to City Metro areas within Australia only (see below for weight restrictions for flat rate)

All FLAT RATE Shipping orders will be sent with either one of our couriers or Australia post at our discretion. If you would prefer your order to be sent via Australia post then please select Australia Post option at checkout.

Flat rate shipping option does not include express post so if you need your order sent Express, please select the Express post option at checkout.

Please note: Flat rate freight special applies to street addresses only, not PO boxes, Parcel lockers or MS addresses.

Flat rate shipping Only $5.50 * for the following areas city metro and some major regional areas:

Brisbane & Gold Coast – Up to 10kg  / $10.00 – 15kg

Sunshine Coast – Up to 15kg

Sydney & Canberra – Up to 10kg / $10.00 – 15kg

Melbourne city & Adelaide city – Up to 10kg

Perth, Darwin & Hobart city – 500g – Up to 3kg $8.50

Freight to areas outside the main metro zones will be calculated at the checkout at our reduced rates.

The easiest way to check how much the freight will be on your order is to simply add items to your cart and then select view cart (top right of screen) and click calculate shipping to see options before proceeding to checkout.

We currently use Australia Post, TNT and Fastway courier service for all orders throughout Australia and Australia Post for International orders.

Please allow additional weight for packaging when calculating weight of items purchased.

Mail times vary depending on your location. However, as a general guideline –

Standard post takes between 1 – 10 business days (it may take longer for areas outside metro areas). Please note, that mail is taking longer than usual due to COVID with limited domestic flights and a huge increase in parcel deliveries. Aust post and most couriers are doing their best delays are sometimes unavoidable. We would appreciate your patience and understanding during these times.

Approximate delivery times

  • Brisbane / Gold Coast: 1 – 4 business days
  • Qld Country: 2 -10 business days
  • Sydney: 1 – 5 business days
  • NSW Country: 2 – 10 business days
  • Melbourne: 2 – 7 business days
  • Victoria Country: 2 – 10 business days
  • TAS, NT & WA: 5 – 15 business days
  • Adelaide: 3 – 7 business days
  • SA Country: 3 – 10 business days

EXPRESS POST (within Australia)**

Under 500g – $10.00

501g – 1kg – $15.00

1.01kg – 3kg – $20.00

3kg – 5kg – $25.00

International orders are sent via Australia Post or TNT to selected countries only. Rates will be calculated at checkout.

Australia Post can deliver to any address in Australia including business, residential and PO boxes. *Please note: Flat rate is only available to street address, not PO box.

If no one is available to accept delivery when delivery is attempted, Australia Post will leave a card in your letterbox advising you where and when parcels are available for collection. If you select FLAT RATE and you are not home to accept courier delivery. The parcel may be taken to nearest collection point and may not be close to your address. If you do not want your parcel left if not home, please select Aust post option at checkout, not Flat rate.

Most items are shipped within 24 hours of processing. All orders are processed within 24 hours of receiving during our business hours.

In the event that we are unable to fill your order due to out of stock items, one of our friendly staff will contact you.

Orders received before midday AEST, will generally be sent out on the same day if payment has been received. We cannot guarantee that your order will leave on the same-day but we will endeavor to send as soon as possible thereafter.