Greenpet Returns Policy
We endeavour to make your Greenpet experience a positive one and deliver the best possible service to our customers. However, if for some reason things don’t happen quite as planned, we have a hassle-free returns policy and a dedicated team to make everything right. Simply contact us and we can discuss the situation and determine the best course of action.
IMPORTANT – No credits, or refunds can be given without first speaking with a Greenpet representative.
All freight costs are non-refundable for any unclaimed or returned packages where shipping has been fulfilled as promised.
I’ve changed my mind?
In most cases, you may return any unopened items that are in their original condition, including intact packaging within 14 days of receipt, and we will refund for the items only (we are unable to refund freight charges). Any freight costs incurred when you return the product to us will be at your own cost.
Greenpet will not be liable for any lost or damaged goods returned to us so please ensure items are well packaged when returning to us by mail.
My order is incorrect!
If we have made an error with your order and you have been sent the wrong item, please contact us immediately. We will arrange for the problem to be resolved at our expense. Please check all items on arrival to ensure they are correct and contact us within 14 days of receipt.
What if I have had the items for more than 14 days?
Items returned after 14 days may not qualify for a refund, or may incur an additional restocking fee.
Can I return a product my dog or cat doesn’t like?
We are unable to offer refunds or exchange on food, supplements, treats or any edible items that are opened simply because your pet does not like the taste. We suggest purchasing a small packet size initially to trial first if you have a fussy pet.
The order I received was damaged, what do I do?
If you received a damaged shipment or product, please email photos of the damaged item to firstname.lastname@example.org, include your invoice number and name, and we will work with you to resolve the issue at quickly as possible.