FAQ’s

Greenpet’s FAQ’s

How do I know which remedy or supplement to use for my animal?

If you are having difficulty finding the right product, then please contact our friendly staff who can assist with advice on the best product/s to suit your animal’s needs. Alternatively you can contact our animal naturopath directly via our Ask the Naturopath link and she can send you details and links to the most suitable products.

Why we cannot publish information on products?

Due to strict Government and Medical regulations, we are bound by not making specific claims as a lot of natural remedies supplements and medicines have not undergone specific classification and approval by some legislations.

We often get asked for a reassurance, guarantees and research findings to whether our natural products will work. Herbal medicine and homeopathy has been used for centuries as a safe and effective form of medicine. These have not undergone scientific testing, but have rather proven their effectiveness and safety from the many years of use for both people and animals.

How do I administer homeopathic remedies to my animal?

All remedies come with dosage instructions for use, so follow the directions on the bottle. Homeopathic remedies may either be given orally, or drops placed on the body to absorb via skin or in the drinking water.  

Homeopathics that are recommended for external use can be applied by parting the animal’s fur, placing the drops then patting fur down to prevent drops rolling off.

If administering homeopathics orally, then simply squirt a few drops into side of animals mouth away from food. 
Note: Liquid homeopathics administered via skin or drinking water are generally easier for dosing felines, toy dogs, fish, birds and other small species. The remedy is the absorbed through the skin. 

How do I administer herbal remedies?

Herbal tonics are best given in food. For dogs and cats you can add to meals or if the animal refuses to eat the food then try mixing with a small amount of mashed tinned pink salmon (in spring water) or sardines to dose. This is best given on its own and not mixed with meal so they don’t get sick of it, or associate the herbal taste to their main meal. Can be offered before meals so they think of it as a treat. This is especially useful for frequent dosing if drops need to be given 3 times daily. We also recommend making Pill Pockets for the super fussy eaters. For more information please read our blog post.

Dried herbs and herbal tonics can be given to horses directly mixed into a damp feed. If using dried herbs these can be added directly or you can pour boiling water over herb to steep and then add the herb and soak water to horses feed which is preferable in some cases.

How long will herbal and homeopathic remedies last?

Herbal tonics and homeopathic medicines should be stored in a cool, dry place away from strong smelling odours and electro magnetic fields. They do not need to be refrigerated and ideally are best kept in a dark cupboard away from direct sunlight.

If stored correctly they will generally last for a few years. If the remedy becomes cloudy, smelly, discoloured or contains lumps, then discontinue use as it may have become contaminated. This can occur when administering remedies directly into animals mouth. It’s important not to let the dropper touch your pet’s mouth.  If it does, wash it thoroughly.

If purchasing a Support Pack we understand that each different remedy requires different dosages and some will be used quicker that others, therefor we do offer  remedies to be purchased individually.

Bottle Dosages

  • 15ml bottle = approximately 300 drops
    (75-100 doses @ 3-4 drops per dose)
    Twice daily dosing = 32 – 50 days                                     
    3 x daily dosing = 1 month’s supply                                      
  • 25ml bottle = approximately 500 drops                                                 
  • 50ml bottle = approximately 1000 drops                                                       
  • 100ml bottle = approximately 2000 drops

What are my Ordering Options?

Our products, with the exception of frozen food, are all available to order online via our website.

In store purchases available, with collection from Verrierdale on the Sunshine Coast. We recommend phoning ahead to check stock availability.

Opening hours are 9-4pm AEST, Monday to Friday

Our Freight charges? 

Flat rate shipping from $5.50 for local Sunshine Coast area  and various other metro areas within Australia only 

Click here for more info on our Freight charges.

All flat rate shipping orders will be sent with either one of our couriers or Australia post at our discretion. If you would prefer your order to be sent via Australia post or you are ordering to a PO BOX then please select Australia Post option at checkout.

 Express Post Australia wide  <500g: $10.00 501kg—1kg: $15.00 1.01kg –  3kg: $20.00  3.01kg – 5kg: $25.00

 Can I order internationally?

We can send orders globally. We suggest checking local customs for incoming restrictions before placing your order as refunds are not issued if Customs stop your order. 

How long will my order take to arrive?

This will depend on where you live of course. We use Australia post or couriers for deliveries. All orders are dispatched within 24 hours (excluding public holidays and weekends). If we do not have something in stock, we will contact you via email, text message or phone to let you know.

My order hasn’t arrived yet?

Please contact us via phone (07 5449 1453), text (0424 094 896) or email (orders@greenpet.com.au) if your order hasn’t arrived within 7-10 days. We will follow up with our couriers or Aust post to track it down.

On occasion, parcels are at your local post office awaiting collection due to a notification card not being left in your letterbox. Please do not wait weeks before notifying us as the longer it is left the harder it can be to locate your parcel.

If you need assistance please call our friendly staff on 07 5449 1453 or email us.

Do you wholesale?

Yes we do on particular products. Please contact the office for further information.

(07 5449 1453) or email us.

What is Bio Compatibility hair testing and is it an allergy test?  

Bio Compatibility Hair Testing: is not an Allergy Test, it is an indication of the products and foods that your animal is exposed to and if they are causing and immune response. It is a good place to start when trying to identify and create a process of elimination of things that your animal could be reacting to bio-individually. Over 200 items are tested.

What is a Hair Mineral Analysis Testing? 

Hair Mineral Analysis Testing: Tests for 40 elements, 16 nutrients, 9 non-essential elements and 15 toxic elements. Hair mineral analysis testing is the most effective, non-invasive method for testing mineral levels in the body. Minerals are important for correct function of many organs and glands. Toxins from heavy metals can cause many health problems so it is helpful to know if your animals have been exposed to these.

Are herbals and supplements for pregnant animals? 

As many herbs and remedies have not been tested or considered safe during pregnancy it is always a good idea to proceed with caution and dose accordingly during pregnancy. We recommend always checking with our Naturopath before administering any supplement or remedies.

Is Raw Feeding Safe?

Yes, dogs stomach’s are different from humans in regards to digesting raw meat. We encourage a diet to be most like it would be in the wild. See our article by Dr Bruce Syme: https://www.greenpet.com.au/feeding-raw-dogs-cats-vets-perspective/

How do I know what size category my dog fits into when considering dosages?

Small Dog: (Up to 7kg)

Medium Dog: (7kg to 20kg)

Large dog: (20kg+)